Help Center

Four complete, coherent bridal looks — dress silhouette, neckline, fabric, hair, makeup, accessories and bouquet — visualized on your own photo, plus your personal color analysis (your exact shade of white and metal) and a printable vendor brief PDF written in the language your dress shop speaks. See a real one →

Try-on apps swap one gown onto your photo — no hair, no makeup, no bouquet, no opinion on whether it all works together. We design the whole look for your undertone, venue and season, and hand you the words to make it real at your appointment.

The free quiz is 2 minutes with instant results. After checkout, your written specs appear immediately and the photo visualizations finish in about a minute.

Yes — by rule, not by luck. We never slim, reshape or "idealize" your body in visualizations, and the designs start from your actual body type and what's visible in your photo. Every body, every age, every undertone.

Love-it guarantee: reply to your receipt (or email [email protected]) within 7 days and we'll regenerate your look book once, free. Most second passes land — your feedback aims the redesign.

That's the whole quiz — venue, season, vibe, undertone, body type, budget band and coverage preference all shape your looks. Change your answers and retake it anytime; your previous answers stay pre-filled.

A branded report with your color analysis, each look on its own page (photo, full specs, why it works, the exact sentence to tell your consultant, and shopping notes), plus a how-to-use guide. Bride Pass adds a wedding-timeline roadmap.

Brief Only $19: everything in words, no photo needed. Look Book $29: 4 looks visualized on your photo + the brief. Bride Pass $49: Look Book plus 5 re-styles until your wedding day and a milestone roadmap.

Not yet — bridesmaid and groom packs are on the way. Today each look book styles one person: you.

Partially today (our quiz covers venues and vibes, not specific traditions) — and a K-studio aesthetic pack is coming first. Join the waitlist or tell us which tradition you'd love to see.

It's processed in memory to create your looks, then discarded — never stored on our servers. There's no photo archive to hack, sell or leak.

Never. Your face is reproduced exactly — features, skin tone, expression. Only hair styling and makeup adapt to each look. It's the first of our three vows.

No. Our AI provider processes API data without using it for training, and we never store it in the first place.

No — you confirm the photo is of you before analysis. Styling someone without their consent isn't something we'll help with.

Front-facing, natural daylight, no heavy filter, just you in the frame. Head-and-shoulders or half-body both work. Sunglasses, group shots and very dark photos get rejected with a friendly retry note.

Our system checks that a single person's face is clearly visible before charging anything. Pets, landscapes, hidden faces and blurry shots bounce — fix the photo and try again free.

Your quiz answers, the generated look book, and the order record (email, product) for support and accounting. Not your photo.

Yes — email [email protected] and we confirm deletion within 7 days. Full privacy policy →

Google Analytics and Microsoft Clarity for anonymous usage insight (no ads, no data selling). Blocking them doesn't break anything.

We're an independent studio; payments are handled by Polar (our merchant of record — we never see card numbers) and AI processing by OpenAI's API. That's the whole chain.

Really. $19/$29/$49 once. The Bride Pass includes 5 re-style credits but never renews or charges again.

Checkout is by Polar (merchant of record) — cards and local methods, taxes handled, and your card details never touch our servers.

In full, anytime before your look book is generated. After delivery it can't be refunded — the Love-it guarantee (one free regeneration) applies instead. Technical failure on our side? Full refund, no questions.

Within 7 days of delivery, reply to your receipt or email us. Tell us what felt off, and we regenerate the whole look book once, free. If a technical fault caused it, we refund instead.

Two ways: links like vowlook.com/?promo=CODE apply it automatically at checkout, or type it in the discount field on the payment page.

Checkout displays your local currency where supported (handled by Polar). Prices are set in USD.

5 re-styles until your wedding — typically: after you choose your gown, before your hair & makeup trial, and before the final fitting. If your details will change over the months, the Pass pays for itself.

Not a standing one, but email us — we're humans and weddings are expensive. We've been known to help.

Yes — easiest today: purchase and forward the look-book link once she's done the quiz, or email us both addresses and we'll set it up. A proper gift flow is coming.

Launch pricing is live now; when we add packs and features, tiers may change — but any purchase you've made keeps everything it came with.

On the same device, open the menu → My Look Book. From your receipt, the checkout link reopens it too. Or use Find my Look Book with your checkout code.

Today your look book lives on the device you bought it on (plus the receipt link). Any-device access via email is rolling out — meanwhile, email us and we'll restore it manually.

Through your wedding and beyond — our working policy is at least your wedding date + 90 days (or 18 months from purchase). Download the PDF for permanent keeping in one tap.

Tap Retry visualizations on your look book page (your specs and brief are already complete either way). Still stuck? Email us — regeneration is on the house.

Use JPG/PNG in good light, and avoid in-app browsers (Instagram's built-in browser is the usual culprit — open in Safari/Chrome instead). We auto-shrink big photos, so size is rarely the issue.

Any modern browser on phone or computer. No app needed — and the site is light enough for slow connections.

Yes — each look has a "Save this image" link under it, and the PDF contains them all.

Please do — save the images or share the PDF. A built-in "let your bridesmaids vote" feature is coming soon.

You wonderful person. Email [email protected] with what happened and your browser — bug reporters have a habit of receiving free re-styles.

Within 24 hours, usually much faster. It's a founder-run studio — the person answering is the person who can actually fix it.